FAQ

Q1: Are these rubber tracks compatible with my machine?

Yes, all tracks 100% fit OEM’s machines

Q2: Do you accept ODM/OEM customization?

Yes, we support OEM & ODM, including logo, packaging and part processing. MOQ and lead time depend on your requirements.

Q3: What’s the quality standard of your products?

All parts meet international quality certification, strict durability & safety test, stable performance.

Q4: What’s your MOQ for wholesale?

We have flexible MOQ for wholesale. Small order for trial & large order for bulk are both supported.

Q5: Can you offer a better discount for bulk order?

Yes, we provide competitive wholesale price and extra discount for large quantity orders.

Q6: What’s your production and delivery time?

In stock items: ship within 1-5 working days. Customized orders: normally 10-20 working days (depends on quantity).

Q7: Which shipping terms can you provide?

We support EXW, FOB, CIF, DDP, DDU and other international shipping terms, by sea, air or express.

Q8: What after-sales service do you offer?

We offer after-sales support for quality problems. We will respond and solve within 24 hours.

Q9: Is there any warranty for the rubber tracks?

Yes, we offer one year warranty against manufacturing defects.

Q10: What payment terms do you accept?

We accept T/T, L/C, Western Union, Alibaba Trade Assurance and other secure payment methods.

Inquiry → Quotation → Sample → PO → PI → Deposit → Production → QC → Balance → Shipment → Documents → After-sales